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Her research appeared in the top academic journals in the field as well as in popular press such as Newsweek, CBS, Forbes, NPR and other international press. In that role, he leads the articulation and oversight of the USPS corporate strategic initiatives portfolio to improve efficiencies, grow revenue and build new capabilities.

He joined the Postal Service in Public Sector in conjunction with the World Resources Institute. Anselm College. Originally at MetaPack from , Tom rejoined in January Prior to assuming her current role, Ms. Hall joined ESRI in as a consultant and project manager. During his time at Esri he held progressively responsible positions including manager of the Transportation and Logistics Services department, principal consultant for logistics, and business development manager for solution products at ESRI.

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In addition to his Logistics Industry and Business Development background he has more than 20 years of experience in transportation system development and 16 years of experience in project management. He earned a degree in communication electronics from the Fachhochschule Kiel, Germany, in Hayzlett is a well-traveled public speaker, the author of two bestselling business books, The Mirror Test and Running the Gauntlet.

Hayzlett is one of the most compelling figures in business today. He is a turnaround architect of the highest order, a maverick marketer and C-Suite executive who delivers scalable campaigns, embraces traditional modes of customer engagement, and possesses a remarkable cachet of mentorship, corporate governance, and brand building. In this role, Dr. He has over 50 issued patents and over pending applications.


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Postal Service. Kane will participate in a panel discussing the American Postal Ecosystem from a policy perspective. Amine Khechfe General Manager Endicia. Lily has been in the service industry for more than 25 years. Lily is a Net Promoter Certified Associate and a strong customer experience advocate. She came to PostCom after working in different positions within the pricing department at the U. Her area of responsibility dealt mainly with the many aspects of Negotiated Service Agreements.


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Parcelhome is the leading provider of smart letter box electronics and has live commercial products in Belgium and France. All leading carriers support the solution. He holds an MBA from Harvard. Margulies is a recognized authority on issues of concern to enterprise marketers and publishers, as well as the community of technology developers, service providers and financial sponsors that support their efforts.

Since joining Winterberry Group in , he has spearheaded the development of more than two dozen high-profile research papers, all exploring the strategic and operational implications of data, technology and media innovations—including programmatic audience development, omnichannel customer strategies and data management platforms. Prior to joining the Firm, he served as communications director for the Sergeants Benevolent Association, a 10,member organization of New York City police supervisors.

In addition to his work at Winterberry Group, Mr. Margulies oversees the delivery of pro bono consulting services to New York-area non-profit organizations as an account director with the Taproot Foundation. He received a B. He is responsible for enabling and stimulating Innovation through the organisation and managing the integration and evolution of enterprise-wide innovation processes, tools and programs. In this capacity, Mr. Murphy coordinates efforts to support the Secretary of State in discharging his responsibilities for the formulation, coordination, and oversight of foreign policy related to international postal services and other international delivery services.

He leads U. Neel is an alumnus of Y Combinator, Zynga — where he developed the With Friends franchise, and other startups specializing in product development and user experience focused design thinking. Prior to his endeavors in entrepreneurship, Neel attended Stanford University. Originally on the path to becoming a doctor, he eventually found a different way to help people and became enamored with the study of Human Computer Interaction.

His focus was figuring out how computers and technology can help people do more with less. Lisa Rapp is a 12 year veteran in product management, and program management. Ramesh Ratan is CEO and member of the board of directors of Bell and Howell, a leading global provider of multi-channel communications and commerce solutions. Previously at Pitney Bowes, as President, Marketing Services Solutions, Ramesh developed a new business platform to drive revenue growth via partnerships with global marketing data services providers. Earlier, as Chief Operating Officer at the Direct Marketing Association, Ramesh led a new growth strategy focusing on data- and analytics-driven marketing.

His prior roles included President, Americas of Vocaltec, the company that pioneered Internet telephony, and senior executive roles at Lucent Technologies, where he led the development and launch of the Saras Softswitch business. John has been with Canada Post for 15 years and has been the head of retail over the past 5 years.

The focus of his team is on improving the customer experience while improving operational efficiencies. In John and his team launched the first concept store in Canada. The Richmond Hill store located in North Toronto is considered a lab where new concepts will be developed and tested. This innovative store that focusses on the high growth parcel business features a drive through, parcel kiosk, automated parcel induction unit, vending machine, change room, and Wifi. Prior to Canada Post John held a series progressive sales and marketing roles with Cadbury Trebor Allan, a packaged goods company.

Bob is a senior management consultant, an adjunct professor of public policy at Georgetown and a former government executive with more than three decades of experience providing strategic counsel to senior leaders and serving in management positions in the federal government. He has been deeply involved with postal and delivery industry matters for the past 20 years since being recruited by the Postmaster General to the position of Vice President for Technology Applications of the USPS.

While leading strategic planning Bob lead the development of the Five-Year Strategic Plans of and of which forecast mail volume decline and discussed its implications. He was responsible for leading the development of the performance planning system under GPRA and the first Transformation Plan in the fall of He has served these various client needs through his boutique management consulting firm, Transformation Strategy, and as a senior advisor to a number of global consulting firms including AT Kearney, IBM, the Monitor group now monitor Deloitte and Accenture.

Returning to PostalVision , Sauber also will participate in discussing policies around the future postal ecosystem. Twitter: CooperASmith. Robert G. At the time of his appointment as Commissioner, Mr. McHugh since October Before his appointment to the Army, Mr. Taub served as Chief of Staff to U. Representative John M. In a variety of leadership roles on the U. Vania's compassion for others and continued support of the company's diversity-and-inclusion initiatives make her a role model for both Hispanics and non-Hispanics alike.

Vania center speaking at a leadership event at United. My long tenure at United has afforded me a range of experiences and teaching moments all of which I am happy to share with others. A native of the Dominican Republic who moved to the U. With her work ethic and drive, she quickly became a go-to-person for many departments offering assistance or guidance when needed. Katherine never hesitates to step in and translate for customers or colleagues that are struggling with a language barrier, and she does so while providing amazing customer service.

Katherine's knowledge of United — as well as her caring and friendly personality — have earned her the trust and respect of her colleagues. Katherine also has a passion for helping others, giving back, and making a difference in the community. She always offers to volunteer during United Airlines Fantasy Flights, and when she can, she also takes the time to bring Ben Flying bears to kids at hospitals. Katherine in Newark. I often put myself in their shoes and try to relate. My upbringing in Dominican Republic taught me to work and trust my neighbors, community and family.

It was natural to bring that trust mentality into work with my colleagues and employees. I believe that is what makes me successful in HR. He's earned the respect of his colleagues by going above and beyond and always stepping in to help both colleagues and customers alike. It's not rare to find him around the terminal translating for Spanish-speaking customers and helping them find their ways to their gates. Tony's caring personality shines beyond the airport in all the volunteering work he does in the local community, especially in the Chicago Humboldt Park area, and in the work he has done as lieutenant commander in the U.

Coast Guard, including his deployment to Puerto Rico where he assisted with relief effort after Hurricane Maria. Antonio at Chicago O'Hare. As a prior educator, I am always encouraging members of RSE ramp service employees to return to school and to live their lives as lifelong learners. Sylvia Gomez is the daughter of Mexican immigrant parents that moved to the U. At the age of 5, her family moved back to Mexico so they could build strong connections with their heritage and culture.

They eventually returned to the U. The move back to the U. She recently celebrated 30 years at United, where she currently serves as managing director of IT Infrastructure Program Management. Sylvia has been making a mark in the company with her efforts to pass forward her experience and knowledge, and she spends a great amount of her time mentoring United employees. She is currently mentoring five young women, and she also makes sure to stay in touch with previous mentees to make sure they are still on a path toward success.

She is also an active participant on the planning committee for a Women in Technology group and volunteers with Junior Achievement USA, mostly working with inner-city high school students. And, always look to see who you can help. Never underestimate the power of having people around you. Have the confidence to take risks and celebrate your successes. Carlos Palacio, a lead customer service representative in Houston, has been part of the United family for 20 years.

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When speaking to Carlos, you can clearly see how passionate he is about his job and about United, and embracing his Cuban heritage has been instrumental in delivering excellent customer service at the airport. He even takes extra time with Hispanic customers that cannot speak English, making sure they have all their travel documents and that they have all they need for their journeys. On his spare time, the new father often travels to Latin American countries like Colombia and Cuba to visit children's hospitals and to donate schools supplies for children in need.

Seeing the smiles of the little kids he helps keeps Carlos motivated and pushes him to continue his efforts to help others. Carlos pictured in the cockpit of a United aircraft left as well as donating school supplies to children right. My culture is very fundamental in my job. I help people every day who need help in Spanish. Speaking Spanish at work helps many of our customers. Roberto Hernandez was born and raised in Puerto Rico. His passion for travel and customer service ultimately led him to the airline industry four years ago, when he joined United as a flight attendant.

Roberto worked as a purser for a while, displaying excellent leadership skills and customer service. In fact, he recently played a great role organizing this year's company celebration of Pride in New York and was there front and center representing our company in Pride Live's Stonewall Day on World Pride.

Roberto really values his heritage and culture, and is very proud of where he comes from, which is why he did not hesitate to help with the relief efforts in Puerto Rico after Hurricane Maria. Roberto, posing in the engine of one of United's aircraft. When I say 'true, authentic self' I mean the person I was raised to be. A kind, caring and patient individual who is ready to assist in any way I can. I think the most important piece is to respect each other and to learn from one another.

Be proud of who you are, no matter where you're from. We're all different, but if we all integrate together we can make things happen. That's what I love about United. We're doing that. In their own distinct way, these rock stars exemplify the many ways our company is enriched by our differences and unique journeys.

When we create an environment where people feel valued, this influences how we treat one another and our customers across the globe. We hope you're as inspired by this group of dedicated, passionate and talented rock stars as we are. Yirlany Moya, a United aircraft move team employee in Los Angeles, is nothing if not an eternal optimist.

Which is part of the reason why, for the longest time, she wasn't too concerned about the lump that had formed in her right breast. It couldn't be serious, she reasoned. After all, she was young and healthy. One afternoon, while talking with her neighbor Cari, Moya joked about the "little ball," as she called it. Cari shot her a serious look and urged her friend to get it checked out. Moya's sister, Joscelyn, did the same after hearing about the lump, but, for weeks, Moya stubbornly refused. Finally, the pestering got to her and Moya called her mom, Esther, who is a retired nurse, for advice.

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Over the phone, Esther told her daughter not to worry, but talked her into coming to Costa Rica, where she was living, so that they could see a doctor together just in case. There, a physician examined Moya. When he finished, he asked her to get dressed and meet him in his office. With a grave expression on his face, he said there was a fairly significant chance the mass was cancerous. Her mother broke down in tears, but Moya took the news in stride, not yet ready to consider the worst-case possibilities.

It wasn't until she was back in Los Angeles a few days later, after a mammogram and ultrasound confirmed that she had stage-3 cancer, that reality set in. In March of , Moya underwent a double mastectomy, followed by a difficult three months of chemotherapy. By that fall, she was cancer free, but she wasn't physically able to return to work until October When she did finally get back to the airport, it was a welcome return to normalcy and a long-awaited reunion with her colleagues, many of whom are like family to Moya after 23 years with the airline.

They welcomed her back with open arms and she, in turn, talked openly about her cancer with them, hoping that it might help someone else. There's nothing wrong with assuming the positive, Moya says, but she tells other women to get checked out immediately if they notice a lump or anything else out of the ordinary. She also reminds them of the importance of yearly mammograms. And recently, when her supervisor was diagnosed with a form of cancer, she guided him through his treatments with encouragement and advice. Sometimes, she's certain that she went through her ordeal so that she could be a beacon for others in that way.

If that's the case, she feels it was worth it. Cancer gave her an ironclad resolve to spread goodness and hope. Her tattoos say it all: Inked across her chest, where her breasts once were, is an anatomically correct heart wrapped in bright pink swirls, with the words "Life doesn't allow you to be weak.

Moya's Tattoo across her chest: "Life doesn't allow you to be weak. I wake up every day and give thanks to God.

Mike Glyer's news of science fiction fandom

I think there was a bigger purpose for what I went through. Ask me what it is, and I can take a guess, but I haven't figured it out yet.


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  5. One day, though, I know the dots will connect. Ask someone to name their favorite thing about fall and you'll likely get a different answer depending on where they live. For many people, the mosaic of vibrantly colored leaves and foliage is what defines the months of September through mid-December. Others find the scent of autumnal spices like cinnamon, nutmeg and turmeric is what makes the fall so special. And for some, it's the cooler temperatures that make being outside even more enjoyable. Plus, fall is full of fun activities no matter where you are — from pumpkin patches and apple picking to watching football and enjoying a bowl of chili.

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    All of these things, and more, make the fall so magical. To help you celebrate the season, here are seven fall-themed activities to try this year. Apple picking combines outdoor fun with delicious and healthy snacks that can be used in a variety of ways, making it the perfect fall activity for adults and children of all ages. Though you'll find countless orchards around the country worth visiting this season, New England is widely considered a prime apple picking destination with over varieties found in the region. It can be argued that the variety they are best known for is the McIntosh apple.

    This type of apple and many more can be found at Honey Pot Hill Orchards in the lovely town of Stow, Massachusetts, so be sure to stop in and take home a bushel that you pluck from the trees yourself. Picking times are from 9 a. Meanwhile in California, apple season runs until the end of November, giving you plenty of time to pick a few baskets of Red Delicious or Gala apples before winter.

    Riley's at Los Rios Rancho in the city of Yucaipa is one of the largest farms of its kind in Southern California and has been welcoming apple pickers to their 10,tree farm for more than years. If there was a fall mascot, it would be a pumpkin, so to celebrate the true essence of the season, it's hard to beat a trip to a colorful pumpkin patch. A pumpkin patch is more than just a place to find the perfect candidate for this year's prize-winning jack-o'-lantern, it's a wonderful way to create cherished new memories with your children or friends. The Great Pumpkin Farm in Clarence, New York, is perfect for pumpkin picking, but also offers weekend activities throughout the fall, including scarecrow making lessons, cider brewing demonstrations, pumpkin pie eating contests, and live music and barbecues.

    If you're traveling through the Midwest this season, hop aboard a vintage farm wagon at Polly's Pumpkin Patch in Chilton, Wisconsin, and make your way out into their scenic fields where you can pick as many pumpkins as you want. Other activities at Polly's include a livestock petting zoo, a foot slide and a popular corn cannon that lets older kids launch corn cobs at targets for cash prizes. An annual tradition in America that dates back to , harvest festivals are outdoor celebrations that coincide with the growing and reaping seasons we all enjoy.

    Filled with food, fun, music and dance, you haven't truly experienced the wonder of the fall season until you've participated in a local harvest fest. The good news is that there are plenty to choose from around the country this year. Both of these festivals have been drawing huge crowds for years. For a harvest fest that's slightly spookier, head to Wisconsin where you'll find the classic Jack O' Lantern Days celebration in the cozy town of Fish Creek, and the Halloween-themed Zombie Days festival on the coast of Chequamegon Bay.

    Ghoulish activities include an undead musical show, a zombie pub crawl and a traditional harvest festival pumpkin parade. The scary fun lasts from October 26 through October Hiking is more than just great exercise; it's an excellent way to bring the whole family together during the fall. And since the leaves are changing colors, it's also a great way to snap some incredible nature photos. So lace up your hiking boots, grab your kids and your camera, and find a trail that's right for you.

    If you're looking for suggestions, Sterling Point Trail in Vermont and Rome Point Trail in Rhode Island are impossible to beat when it comes to picturesque fall hiking. On the opposite side of the country, the trails at Dry Creek Falls in Portland, Oregon, were voted one of the most photogenic hiking spots on the west coast by BuzzFeed, and it's easy to see why once you've been there.